Job oportunities

Caretaker- 2 positions

Location: South B, Nairobi |CBD Mombasa 

Department: Property Management | Reports to: Property Manager

 Job purpose 

To oversee the day-to-day operations of a residential building, maintain a clean, safe, secure, and habitable environment, respond to residents’ concerns, and ensure that maintenance issues are identified and addressed promptly.

 Key responsibilities 

1. Building operations and maintenance

Conduct routine inspections of common areas, staircases, corridors, parking areas, the compound, water systems, drainage, lighting, and other building facilities.

Identify defects, breakdowns, leaks, blockages, electrical faults, and other maintenance issues and report them promptly.

Undertake minor repairs within the limits of one’s competence and authorization.

Coordinate access for plumbers, electricians, cleaners, and other contractors carrying out repairs.

Monitor the functionality of water pumps, tanks, lighting, gates, and other essential building installations.

2. Cleaning and environmental management

Ensure common areas, staircases, corridors, parking spaces, and the compound are clean and orderly.

Monitor waste collection and proper disposal.

Report pest infestations, blocked drainage, water leakages, and other sanitation concerns.

3. Resident relations and service delivery

Receive and respond professionally to residents’ complaints, requests, and inquiries.

Maintain a register of complaints, maintenance requests, and action taken.

Escalate unresolved issues to the Property Manager.

Communicate notices and approved information to residents as instructed.

4. Security and access control

Monitor the movement of visitors, contractors, and service providers where assigned.

Report suspicious activities, security breaches, fire hazards, and safety risks.

Ensure building keys and access devices are properly controlled.

Support emergency response procedures and promptly report incidents.

5. Utilities and resource monitoring

Monitor water availability, common-area electricity consumption, and other essential services.

Report unusual consumption, leakages, power interruptions, and equipment failures.

Assist in recording utility meter readings where required.

6. Records and reporting

Maintain daily occurrence records and maintenance logs.

Report incidents, defects, and outstanding maintenance issues.

Prepare brief periodic reports on building conditions and recurring resident complaints.

Maintain records of contractors’ visits and completed works.

Minimum qualifications and experience 

KCSE certificate or equivalent.

At least 2 years’ experience in caretaking, residential property operations, building maintenance, or a related role.

Basic knowledge of building maintenance, plumbing, electrical installations, sanitation, and safety procedures.

Good communication and interpersonal skills, with the ability to handle residents’ concerns professionally.

Ability to keep accurate records, follow instructions, and work independently with minimal supervision.

Honest, reliable, proactive, and customer-service oriented.

 Added advantage 

A technical background, training, or practical experience in plumbing or electrical works will be an added advantage.

Residents of Nairobi are encouraged to apply.

 Key competencies 

Good observation and problem-solving skills.

Strong sense of responsibility and attention to detail.

Good time management and organizational skills.

Ability to respond promptly to emergencies and maintenance issues.

Professional conduct and respect for residents’ privacy.

Performance indicators 

Cleanliness and overall condition of the residential property.

Timely reporting and resolution of maintenance issues.

Resident satisfaction and responsiveness to complaints.

Effectiveness of routine inspections and incident reporting.

Compliance with safety, security, and property management procedures.

Deadline: 21st October 2026

Interested applicants to share their CV and certificates to hr@arkconsultantsltd.com